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    FAQs

    General

    What type of paper does the MOVIPRINT™ printer use?
    The printer exclusively uses thermal paper, eliminating the need for ink, toner, or ribbon.

    Can I connect the printer to a PC?
    Yes, the printer can be connected to a PC via a USB cable. Bluetooth connectivity is reserved for mobile devices.

    How should thermal paper be stored?
    Store thermal paper in a dark place at room temperature to maintain its quality for up to ten years.

    What should I do if the printer overheats?
    If the printer overheats, immediately stop printing, open the cover to let the print head cool down, and then resume printing.

    How do I clean the print head?
    Clean the print head with a soft, dry cloth to maintain print quality and prevent residue buildup.

    How can paper jams be avoided?
    Avoid overloading the printer and ensure that the paper is properly inserted. Let the device cool down after printing dense content.

    What should I do if foreign objects are found in the printer?
    Check that the printer does not contain any foreign objects before use. Gently remove any objects without forcing them.

    Environment and Returns

    Is the MOVIPRINT™ printer environmentally friendly?
    Absolutely, it uses thermal paper and does not require ink or toner, thus reducing waste.

    What is the battery life on a single charge?
    The battery allows printing of up to 120 pages on a single charge, offering remarkable autonomy.

    What is your return policy?
    Returns are accepted within 14 days if you are not completely satisfied with your purchase.

    Privacy and Usage

    Where can I find information about personal data protection?
    Please refer to our privacy policy on our website for details on how we protect your personal data.

    Printer Usage

    How do I charge the MOVIPRINT™ printer?
    The printer comes with a USB Type-C cable for convenient charging via a laptop, car, or wall adapter, ensuring continuous and hassle-free use.

    Printing from Different Devices

    How do I print from a mobile device?
    To print from a mobile device, download the compatible app from the Apple Store or Google Play, select your printer model in the options, connect via Bluetooth directly in the app, ensure the indicated side of the paper is facing up during insertion, and then open and share the document to print from your document management app.

    How do I print from a Windows or Mac computer?
    To print from a PC, connect the printer to the computer via USB, install the printer driver using the provided disk or download, follow the setup instructions provided in the installation guide, and then insert the paper so that it is automatically taken by the printer.

    How do I load paper correctly in the printer?
    For proper loading, hold the paper by the sides and insert it into the printer input, align the paper with the guides on each side, and gently insert the paper until the printer starts to feed it.